Communications

SuperTel Limited specializes in a wide range of domestic and international call center services. We provide all forms of customer communication solutions that are bound to make our clients and their businesses flow seamlessly.

INBOUND SERVICES

Account Status

Let us manage your bills better

C-SAT

Let us manage your bills better

Help Desk

Helping you serve better

Mystery Calling

Know more about your customer handling performance

Order Taking

We’ll make sure the calls keep coming through our dedicated service

Toll Free Service

Make reaching out easier for your customers

Website Response

Communicate better using our channels

Email Management

Organize your mails better with us

Help Desk Directory

Maintain an updated list to make delegating work easier

Product Recall Management

Provide a smooth exit and reaction handling strategy

Warranty Registration

Simply call to register and receive warranty of your product

Payment Collection Support

Function smoother by not worrying about dues

Billing Reminder

Function smoother by not worrying about dues

Customer Care

We care behind the real revenue generators

IVR Service

Welcome modernity by using our interactive voice response service

Mystery Shopping

Find out the real impression your business creates

Product Inquiry

Solving your customers concerns and making them love you more

Troubleshooting

Fix the faults to make your business run smoother

Dealer Locators

Assisting you to connect with your suppliers

Event Participant Registration

Keeping track of participants of the event

Inbound Sales

Focusing on individual buyers to satisfy customers better

Technical Support

Maintenance for smooth management of operations

CATI

Computer aided telephone interviewing made simpler

Doctor Appointment Setup

Take the first step with us

Market Research

Start better prepared using our expert tactics

NPS (Net Promoter Score)

Predict business growth through customer satisfaction levels

Promotional Tele Calling

Find the feedback you need to improve

Customer Feedback

Find the feedback you need to improve

VVT (Virtual Voice Technologies)

Introducing voice recognition to your customer service

Director Inquiry

Introducing directory inquiry to your customer service

Event Scheduling

Making sure important meetings and events occur systematically

Online Customer Support

Reaching customers more easily through the internet

Ticketing Sales Support

Oversee all aspects or ensure smooth collection

OUTBOUND SERVICES

Digital Email/Chat Support

Communicate better with us

Registration/Product Launch

Scheduling the perfect debut for your products

Customer Satisfaction Surveys

Handling surveys that aid customer satisfaction

Lead Generation

Increase customer reach using influential tactics

Third Party Verification

Prevent errors by double checking orders and cancellations

Sales Support

Providing aid to increase sales operations

Market Research

Gather customer information more efficiently

Appointment Setting

Making sure you and your client meet when and where it suits you best

Telemarketing

Provide buying and selling across mobile networks

BACK OFFICE SUPPORT

Data Entry

Basic of business made easier

CCTV Monitoring

Let us monitor your CCTV footage

Virtual Assistance

We help you get virtual assistance for your business.

Form Processing

Capture information and convert data into electronic format

Convert Docs To XML, HTML

Perform routine operations more easily

Accounting Services

Accounting service support for your organization

HR Outsourcing

Let us handle your HR functions efficiently

Convert Paper Docs To Excel

Present information as needed

TRAINING & CONSULTANCY

SEIP Govt Training
On-Site Training
TTT

BE SECURED

Agents

Expert, reliable and efficient pool of multi-lingual agents

Highly skilled graduates with experience

HR & Hiring Process

3-tier interview process – telephone, face-to-face, written
Background Checks
Police Verifications

Training

Comprehensive training process On-the-job training
Refresher training
Continuous development
Monthly surprise quiz on Products/Services

Low Retention

Lowest Retention rate in the BPO industry – less than 10%
Voice of the Agent – unhindered portal for agents to express their suggestions/comments
Employee Satisfaction (ESAT) rating of over 4.0

Reviews

Monthly meetings with Clients
Periodic reviews from Clients
Surprise Audits – both Internal and External

Motivational Activities

Picnics
Movie Shows
Day Trips
Concerts
Super Day
Sports Day and tournaments

Quality Control

Client recognition awards for top performers
ISO Certified for quality management
Dedicated Quality Control team
Live Call monitoring and counseling Instant feedback

Monitoring

Real-time Active monitoring of all Campaigns
Secure and Real-time passive monitoring at Client premise
100% quality assurance in call recordings
24-hour CCTV monitoring