Services
SuperTel Limited specializes in a wide range of domestic and international call center services. We provide all forms of customer communication solutions that are bound to make our clients and their businesses flow seamlessly.
INBOUND SERVICES
Let us manage your bills better
Let us manage your bills better
Helping you serve better
Know more about your customer handling performance
We’ll make sure the calls keep coming through our dedicated service
Make reaching out easier for your customers
Communicate better using our channels
Organize your mails better with us
Maintain an updated list to make delegating work easier
Provide a smooth exit and reaction handling strategy
Simply call to register and receive warranty of your product
Function smoother by not worrying about dues
Function smoother by not worrying about dues
We care behind the real revenue generators
Welcome modernity by using our interactive voice response service
Find out the real impression your business creates
Solving your customers concerns and making them love you more
Fix the faults to make your business run smoother
Assisting you to connect with your suppliers
Keeping track of participants of the event
Focusing on individual buyers to satisfy customers better
Maintenance for smooth management of operations
Computer aided telephone interviewing made simpler
Take the first step with us
Start better prepared using our expert tactics
Predict business growth through customer satisfaction levels
Find the feedback you need to improve
Find the feedback you need to improve
Introducing voice recognition to your customer service
Introducing directory inquiry to your customer service
Making sure important meetings and events occur systematically
Reaching customers more easily through the internet
Oversee all aspects or ensure smooth collection
OUTBOUND SERVICES
Communicate better with us
Scheduling the perfect debut for your products
Handling surveys that aid customer satisfaction
Increase customer reach using influential tactics
Prevent errors by double checking orders and cancellations
Providing aid to increase sales operations
Gather customer information more efficiently
Making sure you and your client meet when and where it suits you best
Provide buying and selling across mobile networks
BACK OFFICE SUPPORT
Basic of business made easier
Let us monitor your CCTV footage
We help you get virtual assistance for your business.
Capture information and convert data into electronic format
Perform routine operations more easily
Accounting service support for your organization
Let us handle your HR functions efficiently
Present information as needed
TRAINING & CONSULTANCY
BE SECURED
Expert, reliable and efficient pool of multi-lingual agents
Highly skilled graduates with experience
3-tier interview process – telephone, face-to-face, written
Background Checks
Police Verifications
Comprehensive training process
On-the-job training
Refresher training
Continuous development
Monthly surprise quiz on Products/Services
Lowest Retention rate in the BPO industry – less than 10%
Voice of the Agent – unhindered portal for agents to express their suggestions/comments
Employee Satisfaction (ESAT) rating of over 4.0
Monthly meetings with Clients
Periodic reviews from Clients
Surprise Audits – both Internal and External
Picnics
Movie Shows
Day Trips
Concerts
Super Day
Sports Day and tournaments
Client recognition awards for top performers
ISO Certified for quality management
Dedicated Quality Control team
Live Call monitoring and counseling
Instant feedback
Real-time Active monitoring of all Campaigns
Secure and Real-time passive monitoring at Client premise
100% quality assurance in call recordings
24-hour CCTV monitoring
